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CEO @ IBT

Jai Mulani.

With a passion for innovation and a dedication to excellence, I have led IBT to become a respected name in the UAE’s business landscape over the past 15 years.

20+
Years
Experience
Working

Great Experience

Embarking on my journey in the UAE in 2003, I navigated through various roles, from driving to customer service representative, each experience shaping my understanding of the business landscape and fostering a spirit of resilience and determination. In 2009, fueled by an unwavering vision to revolutionize the BPO industry, I founded IBT. What began as a modest venture has flourished into a powerhouse of innovation and excellence, driven by a steadfast commitment to delivering unparalleled service.

Over the years, IBT has carved a path of success, earning accolades and recognition as the top BPO company in the UAE. My leadership has been honored with prestigious CEO of the Year awards, a testament to the dedication and passion poured into every aspect of IBT’s operations. Through strategic growth initiatives and a relentless pursuit of excellence, IBT has become synonymous with reliability and quality, empowering businesses across the UAE to thrive in a dynamic and competitive market. The journey from humble beginnings to the pinnacle of success is a testament to the power of perseverance, vision, and unwavering commitment to excellence.

The Foundation of My Journey.

I embarked on a journey to Dubai, filled with hope and determination. Starting from humble beginnings, I took on various jobs, including driving, to sustain myself in this new land of opportunities. Despite the challenges, I was driven by a relentless ambition to succeed.

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The Rise of IBT.

Fueled by a burning desire to create something of my own, I took the leap of faith and founded IBT, a BPO company aimed at delivering excellence in the Middle East. With unwavering dedication and tireless effort, I laid the foundation for what would soon become a leading player in the industry.

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The Apex of Success.

IBT reached unprecedented heights of success, solidifying its position as an industry leader. With a focus on continuous improvement and technological advancement, we expanded our service offerings and diversified our client base.

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Achievements

2024
CEO of The Year

Honors outstanding leadership that drives organizational transformation, vision, and sustained business growth.

2024
Achievers X Awards

Recognized for setting benchmarks in operational excellence and innovation within the global BPO industry.

2024
BPO Organization of the Year

Represents excellence in service delivery, customer experience, and strategic innovation in the BPO sector.

2024
Excellence in Innovation & Mentorship

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2021
Inspiring CEO

Which firmament dominion first rule and tree. The seas he i were cattle Under living. It may beast every forth place.

2017
SME Advisor

Acknowledges impactful leadership and business acumen that contribute to the growth of the SME ecosystem.

2014
FortiChamp Award of Excellence

Highlights exceptional contributions in advancing cybersecurity and IT infrastructure capabilities.

Events

Summit Middle East 2023

Summit Middle East 2023 brought together some of the most forward-thinking leaders and brilliant minds from across industries. ...
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Jai Mulani



CEO @ IBT





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CEO @ IBT



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Contact

1901-1908, Al Shafar Tower - 1, Tecom, Dubai, UAE

Let's have a Coffee.

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